FAQ

Questions, answered clearly.

The practical details of practising with Hebbian—from your first station to how feedback, recordings and credits work.

Getting started

What can I practise with Hebbian?

Hebbian is built for UK postgraduate medical interview preparation, beginning with Core Surgical Training. You can work through realistic, timed stations and focused follow-up questions, then reflect on structured feedback before your next attempt.

How long does a practice session take?

That depends on the format you choose. A single station can fit into a short break, while a full interview circuit is designed for a longer, more focused rehearsal. Each station shows what to expect before you begin.

What do I need to practise?

Use a current browser on a laptop or desktop, a working microphone and somewhere you are comfortable speaking aloud. Practising with spoken answers is the current path because it best reflects the interview task.

Practice & feedback

How does the feedback work?

Your spoken answer is transcribed and reviewed against the station’s scoring criteria. Feedback explains what you covered, where your reasoning or structure could be stronger, and what to focus on next. It is designed to support practice—not to predict a recruitment outcome.

Is there one “correct” answer?

No. Interview stations test judgement, prioritisation, communication and structure. Hebbian uses clear scoring criteria to keep feedback specific and tied to what you said, without suggesting there is a single script to memorise.

Can I use my own CV or portfolio experience?

You may choose to add information from your CV or portfolio where the product offers this. Nothing extracted from an upload should influence feedback until you have reviewed and accepted it.

Privacy & your data

What happens to my recording?

Your recording is available to replay or download while your pass is active and for seven days after it expires. If you buy a new pass during those seven days, access continues with the new pass. Otherwise, we delete the recording when the seven days end. Your transcript and feedback remain in your practice history.

What should I avoid including in an answer or upload?

Do not share patient-identifiable information, confidential recruitment material or live interview questions. Hebbian is for preparation, and its support channels are not a place for urgent clinical, employment or legal advice.

Can I ask for my data to be deleted?

Yes. Contact us with the email address associated with your account and we will help with a privacy or deletion request.

Plans & credits

Do plans renew automatically?

No. Hebbian plans are single payments for a fixed access window. You will not be charged again unless you choose to buy a new plan or add Practice Credits while your access is active.

What are Practice Credits used for?

Practice Credits cover the AI-intensive parts of preparation, such as answer reviews, mock stations with feedback and full interview circuits. The cost is shown before you start so you can choose how to use them.

Can I prepare for more than one specialty?

Cram and Prep include one specialty track, while Ready includes two. You can add further tracks to an active plan at the listed add-on price rather than starting over. Practice Credits are shared across the tracks you unlock.

Do top-ups extend my access?

No. Top-ups add Practice Credits only. They expire with your current access window, work across all your unlocked tracks and do not extend your access period.

Technical help

How do I allow microphone access?

When your browser asks, choose Allow. If you previously blocked access, open the site permissions beside the address bar, enable the microphone for Hebbian, then reload the practice page. Close other apps that may be using the microphone.

What should I do if no audio is detected?

Check that the correct microphone is selected in your device settings, speak at a normal interview volume, and record another take. A recent version of Chrome, Edge or Firefox on a laptop or desktop gives the most reliable recording experience.

Can I use the practice flow with a keyboard?

Yes. Use Tab and Shift+Tab to move between controls, Enter or Space to activate the focused control, and Escape to close menus and popovers. If focus becomes unclear after a browser permission prompt, reload the page and try again.

What if recording or transcription keeps failing?

Keep the attempt open, check your connection, and use the retry action shown on the page. If the same problem continues, contact support with your track, station type, approximate attempt time and account email. Never include patient-identifiable information.

Using Hebbian responsibly

Is Hebbian official recruitment guidance?

No. Hebbian is an independent interview-preparation tool. Its stations and feedback are structured practice resources, not official recruitment guidance and not a statement about how an application or interview will be judged.

Can I use Hebbian during a live interview?

No. Hebbian must not be used during a live recruitment interview or assessment. It is for rehearsal beforehand, so you can practise independently and arrive better prepared.

Does Hebbian provide clinical advice?

No. The product supports interview preparation only. It does not provide clinical decision support, patient-specific advice or urgent guidance.

Still need help?

For support, privacy requests or a question not covered here, contact us.

Contact Hebbian